If
your product is damaged, defective, incorrect or incomplete at the time
of delivery, please file a return request on the app or website within
14 days for Dmall items and 7 days for non-Dmall items of the delivery
date.
For selected categories, we accept a change of
mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage
& Suitcase, Bedding, Bath. Exceptions are women's intimate apparel,
men's innerwear, swimwear, eyewear, jewellery,
watches, duffel bags, shoe-care.
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